Technical Support/Service and Parts Sales Representative
We are seeking a resourceful and self-motivated individual to join our Crane Service Department as a Technical Support/Service and Parts Sales Representative.
1. To provide customer support as applicable including addressing day to day service needs and spare parts enquiries
2. Prepare required paperwork for service technicians including daily work orders and pre-done inspection reports
3. Quote inspection follow up work and shop repair statements
4. Quote inspection follow up work and shop repair estimates
5. Source necessary materials and equipment for service work and parts requirements
6. Coordinate planned service with the scheduler
7. Prepare service contracts/proposals for new equipment
8. Interface with the crane service technicians, department manager, administrator and scheduler and provide support and back-up as required
9. Handle telephone and email interactions, assisting customers in determining their parts requirements, including quoting and processing service orders
10. Scope and quote repairs
11. Quoting PM Inspection repairs
12. Technical support for Outside Sales
• College Diploma in business administration or related field
• Minimum 3 years’ experience working in a service industry or related field
• Demonstrated ability to accurately calculate, post, correct, and manage account records
• Demonstrated ability to effectively communicate with staff members as well as customers
• High level of critical and logical thinking, analysis, and/or reasoning to identify underlying principles, reasons, or facts
• Able to work efficiently as a part of a team as well as independently
• Able to work well under pressure and meet set deadlines
• Strong work ethic and positive team attitude
• Must have a self-starter attitude
• Able to effectively communicate both verbally and in writing.
• Strong problem identification and problem resolution skills
• Able to utilize Microsoft Office
O’Brien Lifting Solutions Inc. offers a competitive compensation, benefits package and a Deferred Profit Sharing Plan with an exceptional opportunity for career development and growth.
O’Brien Lifting Solutions Inc. is a manufacturer of overhead cranes, jib cranes, workstation cranes, gantry cranes and a supplier of commercial doors and loading dock equipment, serving the industry for over 50 years, with sales, service and manufacturing facilities in Burlington, Ontario.