Senior Field Service Technician

METTLER TOLEDO

FULL TIME Detroit, MI, United States

SENIOR FIELD SERVICE TECHNICIAN

METTLER TOLEDO is the global leader in the manufacturing, marketing and service of precision instruments for use in industrial, laboratory and food retailing applications. We have one of the largest Global Service and Sales organizations among precision instrument companies. We are seeking a Senior Field Service Technician in Columbus, OH.

SUMMARY
This position is responsible for performing preventive maintenance, troubleshooting, diagnosing and repairing Lab equipment which includes Balances, Mass Comparators and peripherals at customer locations.

Duties

ESSENTIAL DUTIES and/or RESPONSIBILITIES

  • Troubleshoots and repairs industry related products without assistance.
  • Performs calibrations, preventative maintenance and certification on equipment
  • Assists and cooperates with Scheduling Analyst Representatives and Service Support Team whenever necessary.
  • Actively updates and ensures data integrity of the service database.
  • Ensures vehicle service and maintenance requirements are met.
  • Achieves assigned targets while controlling expenses
  • Complies with ISO standards,work instructions and quality documentation
  • Interfaces with sales to meet customer requirements.
  • Ensures productivity and other assigned KPIs are met
  • Ensures customer uptime requirements are met and that PM work at assigned account is completed on time.
  • Resolves first line customer complaints and helps resolve invoicing problems.
  • Follows and adheres to all service requirements and procedures
  • Is proactive in promoting and selling service and products. Submission of sales leads is requried
  • Drives safely and maintains a valid driver’s license.
  • Uses Lap Top PC daily to complete required paperwork
  • Performs service on special products as designated by Service Team Manager.
  • Maintains inventory levels necessary to meet a high First Time Fix Rate while remaining within the company guidelines.
  • Required to work OT as needed to meet business demand
  • Ability to meet all physical demands as listed below
  • Completes accuratley and submits all required record keeping on time.
  • Works to insure an atmosphere of teamwork, and participates with a positive attitude toward obtaining team objectives.
  • Ensures vehicle service and maintenance requirements are met.
  • Ensures compliance with all company policies and procedures facilitates Environmental Health & Safety program.
  • Submits all required paperwork in a timely and professional manner, maintains a close professional relationship with external/internal customers, sales, technicians and other leaders.
  • Overnight travel is required to maximize efficiency while performing regular duties.
  • Other duties may be assigned.

Qualifications

EDUCATION and/or EXPERIENCE
Associate’s degree (AA) with a technical major or equivalent from two-year College preferred, or related job experience; and/or equivalent combination of education and experience Customer Service and/or sales experience desirable.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, sit, and talk or listen. The employee is occasionally required to; walk; reach with hands and arms; climb or balance; stoop, kneel, and crouch.. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

About METTLER TOLEDO

METTLER TOLEDO is the global leader in the manufacturing, marketing and service of precision instruments for use in industrial, laboratory and food retailing applications. We have one of the largest Global Service and Sales organizations among precision instrument companies.