Technical Support Engineer

Company: Valiantys Inc. (Ontario)

Business Information: Driven by a compelling vision of a consulting company making a difference, Valiantys was founded in 2006. The goal was simple: to provide quick, practical solutions to client needs by applying industry standards (Agile, CMMi and ITIL) to modern software tools. This is how our partnership with Atlassian was born. Since then, our consultants have helped over 4,000 organizations across every sector effectively deploy and adopt Atlassian tools. We focus on harnessing the power of best-in-class software and collaboration practices, empowering businesses to focus on what they do best: building and selling their products.

Business address: 3 Place Ville Marie, Suite 3089, Montréal, QC H3B 2E3

Work location: 320 Bay Street, Suite 350, Toronto, ON M5H 4A6, telecommuting, and client’s locations throughout the GTA

Type of Employment: Full Time – Permanent

Estimated Start Date: As soon as possible

Job description:

Confer with clients to identify requirements

Design, develop and implement information systems business solutions

Provide advice on information systems strategy, policy, management and service delivery

Assess physical and technical security risks to data, software and hardware

Develop policies, procedures and contingency plans to minimize the effects of security breaches

Develop and implement policies and procedures throughout the software development life cycle

Conduct reviews to assess quality assurance practices, software products and information systems

Conduct business and technical studies

Propose clear and simple solutions to answer clients’ requests within the defined Service Level Agreement (SLA)

Manage service requests and incidents

Delegate administration of Atlassian products on behalf of clients (e.g. user management/permission skills/workflow configuration/add-ons management)

Root cause analysis of clients’ issues

Feed and improve Valiantys documentation based on clients’ experience and feedback

Configure Apache HTTPD and Tomcat and Set up certifications (SSL…)

Ensure the migration of AWS servers

Analyze application logs and servers

Requirements:

Education: A bachelor's degree in computer science, computer systems engineering, software engineering, business administration or a related discipline or Completion of a college program in computer science is required.

Experience: Given the importance of our projects, we require at least 3 years of experience as a support engineer.

A minimum of 2 years of working experience with Atlassian Tools, implementing Atlassian projects, Agile implementations and customer technical implementations are required (This requirement is included between the 3 years of experience that are requested for the position).

The individual must have prior experience in consulting, technical support, software development or pre-sales activity ideally for the Atlassian products or similar collaborative tools.

Atlassian technical certificate is a strong asset.

Experience in carrying out large technical projects is required.

Experience with Docker is a strong asset.

Work conditions and physical capabilities: Ability to work independently, Fast-paced environment, Work under pressure, Tight deadlines, Attention to detail, Sitting.

Personal suitability: Accurate, Client focus, Efficient interpersonal skills, Excellent oral and written communication, Initiative, Judgement, Organized, Team player, Flexibility, Innovation, Analytical, Proactive.

Language: English is required.

Computer and Technology Knowledge

Cloud, Hyperion, Salesforce, Shell script, TERADATA, The Information Bus Company (TIBCO), Virtualization, MAC, Linux, Unix, JavaOS, Device drivers, Networking software, Networking hardware, Networking security, Extranet, Intranet, Internet, Servers, Enterprise Applications Integration (EAI), File management software, Security software, Multimedia software, Word processing software, Presentation software, Mail server software, Communication software, Project management software, Programming software, HTML editing software, Website creation and management software, Web service design, Business diagram software, Desktop publishing software, Mapping and data visualization software, Database software, Programming languages, Software development, C, C#, Computer-aided design (CAD), Java, MS Office, MS Windows, Perl, SQL, Git, Groovy, Grunt.js, Ruby on Rails, Apache HTTPD and Tomcat

Salary: $41.35 hourly, 40 - 44 hours per week

Benefits : Disability Insurance, Medical Benefits, Mileage Paid, Commissions, Dental Benefits, Group Insurance Benefits, Life Insurance Benefits, Pension Plan Benefits, RRSP Benefits, Vision Care Benefits, Dental Insurance, Retirement, Health Insurance

Important information:

The candidate has the option to work from home or from the office. Flexibility in schedule is required. Regular schedule: 9 AM to 5.30 PM from Monday to Friday. Extended hours depending on clients’ requirements and projects.

Apply by e­mail to: boubacar.cisse@valiantys.com

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