Maintenance Dispatcher

As infrastructure critical to the region’s growth and prosperity, BNA is a vital asset for Middle Tennessee and serves as a gateway to Music City and beyond. According to a recent State of Tennessee study, in 2019 alone, BNA generated more than $9.9 billion in total economic impact. BNA supported more than 76,000 jobs in the region and produced more than $443 million in state, local and federal taxes. BNA receives no local tax dollars. For more information, visit flynashville.com. Follow us on Facebook: @NashvilleInternationalAirport, Twitter: @Fly_Nashville and Instagram: @FlyNashville. Learn more about BNA® Vision, our growth and expansion plan for the airport, at BNAVision.com.

  Hiring Process:

Apply online

Interview

Offer

Ten (10) year background check, including criminal history check, credit check, pre-employment drug screen and breath alcohol test

Onboarding

Benefits:  

• Deferred compensation plans
• Educational Assistance
• Health, Dental, Vision, Life, Disability Insurance
• Health Screenings
• Paid Holidays
• Annual/Bereavement/Military Leave

Accepting Applications 09/30/2022

Starting Salary Range: $41,498 - $56,460

Shift Information: 10-hour shifts, 4 am to 2:30 pm, Friday thru Mon

Job Summary: The Maintenance Dispatcher is responsible for assisting internal and external business partners by answering calls, creating work orders, and coordinating repairs for the maintenance department. Other responsibilities include controls key distribution to contractors and staff, dispatches maintenance personnel during emergencies, helps prepare Everbridge communication messages, distributes work permits, red tag impairments and coordinates MNAA's fire system operations and assists with other projects as assigned.

Essential Job Responsibilities: 

• Distributes hot work permits and red tag impairments and coordinates fire system operations with contractors and maintenance teams as required.
• Answers emergency calls and coordinates repairs when necessary.
• Responds to phone calls, records information, and creates work orders requests.
• Coordinates and controls maintenance functions and service to call-in requests to assure prompt response.
• Enters asset numbers in Microsoft Dynamics AX, work order system, as they are replaced and/or come online.
• Prepares & analyzes daily, weekly, monthly and quarterly metrics of work orders as determined by the supervisor.
• Controls distribution of building keys to contractors and staff, and reports keys not returned in a timely manner.
• Notifies proper authorities regarding fire system impairments.
• Notifies state inspector if injuries occur on an escalator, and coordinates authorization to get the escalator back in service.
• Routinely develops, tracks & updates escalators & elevators up/down times including contractor response times.
• Reminds contractors of safety and security requirements.
• Dispatches maintenance personnel during emergencies.
• Adjusts the fire alarm system so that false alarms are not enunciated and distributes the proper job tag for on-site notification.
• Inspects airport facilities and creates work orders to correct deficiencies.
• Performs follow-up with maintenance personnel and requesters.
• Establishes working relationships and rapport with customers.
• Performs garage lighting inspections, programming of lighting.
• Supports MNAA's commitment to its culture and values, including Respect, Integrity, Service and Excellence (RISE).
• Maintains regular and on-time attendance.
• Follows all safety regulations.
• Performs other duties as assigned. 

Knowledge, Skills and Abilities:

• Communication: Skill in communicating effectively at all levels of the organization and with stakeholders, both orally and in writing.
• Customer Service: Skill in providing customer service, including listening to customers' needs, identifying customer solutions, assessing quality of customer services, and evaluating customer satisfaction.
• Managing Workload: Skill in organizing and prioritizing work, handling multiple responsibilities, and meeting deadlines.
• Computer Use: Skill in using a personal computer, the internet, and other software to perform job-related functions.
• Proficient in Microsoft Office.
• Attention to Detail: Is careful about detail and thorough in completing work tasks.
• Relationship Building: Skill in establishing and maintaining effective and professional working relationships with others.
• Reporting: Skill in preparing and producing timely and accurate oral and written reports.
• Stress Tolerance: Skill in accepting criticism and dealing calmly and effectively with high stress situations.
• Driving: Skill in operating a motor vehicle.
• Written Expression: Ability to use words and sentences in writing so others will understand.
• Written Comprehension: Ability to read and understand information and ideas presented in writing.
• Dependability: Acts reliably and responsibly with others.
• Professionalism: Demonstrates professional behavior and appearance in all situations.
• Ethical Behavior: Consistently displays ethical behavior.
• Judgment and Decision Making: Skill in considering the relative costs and benefits of potential actions to choose the most appropriate one.

Ability to obtain and maintain a Secure Identification Display Area (SIDA) Badge.

Required:

• Associates degree in business administration or related field 
• 2-4 years of dispatch, radio communication, customer experience, or related experience 
• 1 year of customer service experience
• Drivers license 
• Secure ramp driving certification 90 days upon hire
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manual. Ability to write routing reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. 

Preferred:

• Bachelors degree in business administration or related field 

As infrastructure critical to the region’s growth and prosperity, BNA is a vital asset for Middle Tennessee and serves as a gateway to Music City and beyond. According to a recent State of Tennessee study, in 2019 alone, BNA generated more than $9.9 billion in total economic impact. BNA supported more than 76,000 jobs in the region and produced more than $443 million in state, local and federal taxes. BNA receives no local tax dollars. For more information, visit flynashville.com. Follow us on Facebook: @NashvilleInternationalAirport, Twitter: @Fly_Nashville and Instagram: @FlyNashville. Learn more about BNA® Vision, our growth and expansion plan for the airport, at BNAVision.com.