Posted 2 weeks ago
Fairfax County Government
The Trouble Response Center (TRC) is the 24-hour communication center for the Gravity Sewers Branch in Wastewater Collection Division (WCD) and is staffed seven days a week, including holidays, weekends, and County administrative leave days. The TRC is responsible for answering phone calls and responding to emails or any other type of communication concerning sanitary sewer emergencies; monitoring the pumping stations alarm system; dispatching appropriate staff or trouble response inspectors (TRIs); as well as providing after-hours support to the Miss Utility section of WCD, Stormwater, and to the Department of Public Works and Environmental Services (DPWES).
The Trouble Response Center (TRC) is looking for a team player to join the TRC team to provide excellent customer service in responding to sanitary sewer emergencies.
Specific responsibilities include answering phone calls, replying to emails, and responding to any other types of communication such as virtual, electronic, or written; researching sanitary sewer and other infrastructure in GIS; investigating and recording appropriate information to create, update, and close service requests and work orders in Enterprise Asset Management (EAM) system; updating boards, contractor information, staff availability, and log books on a daily, weekly, or biweekly basis as provided by supervisors, agency staff, and field crews; monitoring pumping stations alarms on SCADA and Scout systems; dispatching appropriate trouble response inspectors to investigate complaints, mark sewer, and check alarms; maintaining knowledge of environmental regulations; completing back up and initial compliance reports; following and updating TRC’s Standards of Operating Procedures (SOPs); maintaining understanding of general agency practices and policies, County webpages and other provided resources; and effectively providing appropriate information, guidance, and response to all requests. Duties are performed under the supervision of the Night Crew/TRC Supervisor.
Position available in the Trouble Response Center on 8 or 12-hour, rotating shifts, based on need.
Note: The appointee to this position will be required to be available twenty-four hours a day/seven days a week (24/7) as emergency essential personnel staff, working in inclement weather and during emergency situations on an as needed basis.”
Required Knowledge Skills and Abilities
(The knowledge, skills and abilities listed in this specification are representative of the class but are not an all-inclusive list.)
Any combination of education, experience, and training equivalent to high school graduation or a GED issued by a state department of education; and one year of engineering technical support work experience or one year of post-secondary vocational trade school or completion of one year of an applied science associate's degree.
NECESSARY SPECIAL REQUIREMENTS:
The appointee to this position will be required to complete a criminal background check and a pre-employment physical examination to the satisfaction of the employer.
All newly hired employees are required to be fully vaccinated against COVID-19 (two weeks after the last required dose) as a condition of employment or obtain approval of a medical or religious exemption prior to their start date. Proof of an exemption or vaccination status will be required during the pre-employment onboarding process. New employees who obtain an exemption from the vaccine mandate for medical or sincerely held religious beliefs may be subject to a weekly testing requirement. Vaccinated employees and employees with a medical or religious exemption will complete the attestation online on their first day of employment or shortly thereafter.
The ideal candidate possesses the following:
Must be able to sit for long periods of time as necessary to cover a 12 hour shift. All duties performed with or without reasonable accommodations.
Panel interview and may include exercise.
Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.
Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact 703-324-4900 for assistance. TTY 703-222-7314. EEO/AA/TTY.
Full benefits and a flexible work/home life.
Fairfax County was home to many of America’s earliest statesmen, including George Washington of Mount Vernon and George Mason of Gunston Hall. It is one of the premier centers of technology in the United States. Located just west of the nation’s capital, Fairfax County is the most populous jurisdiction in the Commonwealth of Virginia. It has a large, diverse and dynamic economy, and is home for eight Fortune 500 companies, more than 400 international owned firms, and the largest concentration of technology jobs of any major U.S. market. Minority-, women-, and veteran-owned businesses make significant contributions to the economy and add diversity to the business community.
The County offers residents an excellent environment in which to raise and educate their children. The Fairfax County Public School System and area private schools offer parents numerous education options. Fairfax County is also a leader in higher education, where five major colleges and universities, including the main campus of George Mason University, are located. Northern Virginia Community College – the largest community college in the Commonwealth of Virginia – has two campuses in Fairfax County. The community has a wealth of cultural and recreational resources that provide abundant opportunities for children to learn and grow.
2022 Fairfax County Public Safety Job Fair