Off Road Heavy Equipment Service Advisor

Under general supervision, is responsible for serving as the initial point of contact with City employees whose trucks, equipment, and vehicles experience performance/mechanical problems requiring service. Coordinates and monitors all repairs and ensures quality workmanship is performed. Working conditions are primarily in an outside or shop environment with frequent exposure to temperature extremes, dust, damp/wet surfaces, high noise levels, oily surfaces, and hazardous heavy equipment. May require shift work, weekends, nights, and holidays. Exercises functional supervision over assigned staff.

Work Location:

6927 West Commerce San Antonio, TX 78228

Work Hours: 

Monday-Friday 6:30 AM - 3:30 PM

Hours subject to change based on business needs

Essential Job Functions:

Greets incoming customers/vehicle operators at entrance of repair facility; assists in the preparation or review of driver's report; and opens work order.

Determines the need and extent of repairs and service to vehicles by road test, use of diagnostic devices, visual inspection of vehicle, or questioning of drivers about performance problems.

Assists mechanics in logging on and off of computers (work order system), updates vehicle repair status, and closes out work orders.

Serves as lead mechanic in absence of supervisor; assigns and reviews completed work.

Assists supervisor in the coordination of the Preventive Maintenance Program.

Contacts vendors that are servicing vehicles for status updates and coordinates pick-up. Ensures that vendors have repaired vehicles to specifications. Monitors vehicles throughout the repair process and provides updates to departments as needed; test drives vehicles and notifies customers when repairs are completed.

Resolves customer complaints and provides quality customer service.

Performs related duties and fulfills responsibilities as required.

Knowledge, Skills, and Abilities:

Knowledge of the operation of a variety of automotive systems, accessories and parts of systems and how they are removed, installed and maintained.

Knowledge of various types of motors and equipment and their operation.

Knowledge of procedures for diagnosing the reasons for motor or systems failure and the steps necessary to correct the condition.

Knowledge of mechanical tools and testing devices used in a heavy equipment maintenance operation.

Skill in diagnosing automotive related problems.

Skill in performing mechanical repairs to the heavy equipment and vehicles assigned to the service center.

Skill in utilizing a personal computer and associated software programs.

Ability to utilize hand tools, power tools and equipment used in automotive, and truck repair.

Ability to organize preventive maintenance and mechanical repair work based on information gathered from operator or department.

Ability to use Fleet Management/Work order system.

Ability to communicate clearly and effectively.

Ability to establish and maintain effective working relationships with City staff and the general public.

Ability to perform all the physical requirements of the position, with or without accommodations.

APPLICATION SUBMISSION: 

If you are interested in this position, please submit an application online using the following link. Applications MUST be submitted through the City of San Antonio's website in order to be considered:  https://www.governmentjobs.com/careers/sanantoniotx/jobs/4262269/off-road-heavy-equipment-service-advisor?keywords=off%20road&pagetype=jobOpportunitiesJobs

Job Requirements:

High school diploma or GED equivalent (recognized by the Texas Education Agency or a regional accrediting agency).

Six (6) years of experience as a heavy equipment mechanic.

Previous experience as a government fleet or dealership service advisor preferred.

Must possess a Texas Class "A" Driver's License (CDL) or obtain within 90 days of employment.

The City of San Antonio, Texas is the 7th largest city in the United States, with a corporate boundary of 486 square miles, serving a population of 1.4 million residents. We are committed to excellence in the delivery of services to San Antonio residents and visitors. Core Values of Teamwork, Integrity, Innovation, and Professionalism are principles which define the culture of the 40 departments within our organization, which include Parks & Recreation, San Antonio International Airport, Development Services, Public Works, Convention Facilities, Building & Equipment Services, Libraries, and IT.