Janitorial Services Manager (Cabin Services Operations)

Company: 4657 Nunavut LTD. o/a Frobisher Bay Touchdown Services

Business information: Frobisher Bay Touchdown Services is a full-service fixed base operator (FBO) operating at the Iqaluit International Airport, providing essential aviation support services such as aircraft ground handling, fueling coordination, cargo logistics, overnight parking, and passenger and crew services for commercial, private, cargo, and military aircraft. Operating in a remote Arctic environment, it serves as a critical gateway to Nunavut by coordinating logistics, supporting safe and efficient flight operations, and delivering both operational and client-focused services tailored to the unique challenges of northern aviation.

Business address: 1518B Airport Lands, Iqaluit, NU, X0A 3H0

Work Location: Iqaluit International Airport

Type of Employment: Full time - Permanent

Estimated Start Date: as soon as possible

Job Description:

Manage grooming activities and staff.

Monitoring daily cleaning the interior of the aircraft for JET and ATR, including passenger cabins, cockpit, galley, lavatories, and crew rest areas. This involves vacuuming, dusting, wiping down and sanitizing surfaces, cleaning windows, replenishing toilet paper, soap, paper towels, and other supplies to maintain a clean and hygienic environment.

Manage commissary activities and staff

Adhering to aviation authority and airline standards for hygiene and safety.

Monitoring daily airline schedule and real-time flight tracking systems and adjust quickly to flight delays, diversion and/or schedule changes, sometimes cleaning multiple aircraft back-to-back.

Participate in the company’s Occupational Health and Safety program (aviation – Federal regulations) and investigate incidents

Support the General Manager when needed

Provide excellent customer service to clients

Develop, deliver, and document training programs for grooming, commissary, and facility staff

Maintain training records in compliance with company policy and regulatory requirements

Hire, train and supervise staff

Conduct quality control inspections of completed grooming and commissary work prior to aircraft release

Maintain grooming supplies inventory and monitor the ordering process

Ensure cleaning standards meet or exceed client expectations, regulatory requirements, and company standards

Coordinate with the maintenance team to report and follow up on facility deficiencies identified during cleaning operations

Remain available outside of regular business hours to respond to operational emergencies, staffing shortfalls, and client escalations

Provide support to aircraft ground handling, fueling coordination, cargo logistics, overnight parking, and passenger and crew services if needed.

Manage urgent issues related to flight disruptions, delays, irregular operations (IROPs), and after-hours aircraft arrivals

Direct and control daily operations

Evaluate daily operations

Plan and organize daily operations

Establish or implement policies and procedures for staff

Plan and control budget and inventory

Address customers' complaints or concerns

Requirements:

- Education: Completion of secondary education is required.

- Experience: At least 3 years of cleaning services experience is required

Previous supervisory experience is required

- Clearance requirement: Must have a Valid Restricted Area Identity Card (RAIC) and Airside Vehicle Operator Permit (AVOP) from a Canadian airport or be able obtain clearance within the first month employment.

- Driver’s licence class 5 is required.

- Work conditions and Physical Capabilities: Attention to detail, Combination of sitting, standing, walking, Fast-paced environment, Physically demanding, Ability to work in extreme arctic conditions (extreme cold and wind). Lots of bending in small aircraft to complete grooming activities. Ability to carry a vacuum, aircraft trolleys and carts, grooming supply.

- Personal suitability: Client focus, Efficient interpersonal skills, Excellent written and oral communication, Flexibility, Organized, team player, Judgement, Reliability, Punctuality, Hardworking, Resourcefulness

- Ability to supervise up to 3 people

Language: English is required

Salary: $42.00 per hour, 50 – 60 hours per week

Benefits: Learning/training paid by employer

Important Information: Flexibility on schedule is required. The business operates 7 days per week, 24 hours per day. The regular schedule is for 6 days per week with an average of 10 hours per days. The position will mostly work later afternoon and evenings. Overtime, work on the weekend and on statutory holidays is required. On call work required.

Apply by e-mail to: mariehelene@ckservicesltd.com

Apply by mail to: 1518B Iqaluit International Airport Iqaluit, NU, X0A 3H0

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