Quantum Xpress Ltd. / Quantum Xpress
pmiron@qxl.ca
User support Technician
Full Time
Posted today
Accepting Applications
New Liskeard, ON
CanadaJobs
$31.00 per hour
Description
Company: Quantum Xpress Ltd. / Quantum Xpress
Business information: Established in 1996, Quantum has been an active community partner since it was conceived and was awarded business of the year by our Temiskaming Shores & Area Chamber of Commerce in recognition of our efforts demonstrating a passion for excellence and promoting the advancement of responsible business leadership. We employ nine full time customer service oriented professional, providing services such as I.T. technical support, software programming, repairs, cabling, systems implementation, network troubleshooting and much more.
Business Address: 32 Armstrong St. New Liskeard, ON, P0J 1P0.
Work Location: Same as above and various locations across the Northeast region, depending on the client’s sites.
Type of Employment: Full-time - Permanent
Estimated Start Date: As soon as possible
Job Description:
Give access to computer networks
Report on the performance of computer systems and networks
Respond to users experiencing difficulties with computer
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Provide business systems, network and Internet support to users in response to identified difficulties
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Provide customer service
Manage incidents
Drive to and from clients’ locations.
Qualifications
Requirements
Education: College or other courses in computer science, computer programming or network administration is required.
Experience: At least 1 year of experience in the field is required.
Work Conditions and Physical Capabilities: Fast-paced environment, Work under pressure, Tight deadlines, Repetitive tasks
Attention to detail, Ability to distinguish between colours.
Valid driver’s license.
Personal Suitability: Accurate, Client focus, Efficient interpersonal skills, Excellent oral and written communication, Initiative, Judgement, Organized, Team player, Ability to multitask, Time management.
Computer and technology knowledge: Android, iOS, Device drivers, Networking software, Networking hardware, Networking security, Internet, Servers, Desktop applications, File management software, Security software, Multimedia software, Word processing software, Presentation software, Mail server software, Communication software, MS Active Directory, MS Office, MS Windows, Wireless networks.
Language: English is required
Salary: 31 CAD hourly. 40 hours per week
Benefits: Company’s vehicle provided to go to client sites. Travel expenses paid by the employer if the worker needs to relocate.
Important Information: Work Schedule is from Monday to Friday, typically 8:00 AM – 5:00 PM OR 9:00 AM – 6:00 PM
Occasional weekends as required. Overtime may be required based on workload.
On-call duties: minimum 3 hours of billable time per call.
Apply by e-mail to: pmiron@qxl.ca
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