IT Manager - Application Support

Under administrative direction, is responsible for coordinating systems analysis, maintenance and development activities through direct and indirect staff. Lead teams in the areas of scheduling, technical direction, future planning and standard practices. Participate in budgeting and capital equipment processes and quality improvement activities for the organization. Working conditions are primarily inside an office environment. Exercises direct supervision over assigned staff.

Work Location
City Tower - 100 W. Houston Street, San Antonio, TX 78205

Work Hours
7:45 a.m. - 4:30 p.m., Monday - Friday

Essential Job Functions

• IT Business Management: Manages staff within assigned area, conducting hiring, training and performance review activities as required. Supports budget processes and conducts fiduciary activities as appropriate to ensure appropriate allocation of funds. Supports procurement processes related to services and/or products necessary for the organization.
• Supports department-wide IT strategic and operational planning activities.
• Customer Business Requirements: Works with business partners to understand business needs.
• Customer Technology Planning: Provides input to business technology planning within their functional area. Identifies and researches alternative technologies, evaluates current staff and technical resources, and identifies alternatives for addressing business objectives.
• IT Initiatives: Manages the implementation of IT initiatives to support business strategy.
• Technical Solution Identification and Procurement: Participates with end users and management in the identification and evaluation of information systems requirements, and develops plans to insure the completion of these activities. Develops plans for the completion of major applications. Coordinates the acquisition of approved hardware and software including the planning for migration, installation, and training.
• Service Quality: Provides high-quality services at optimal cost to customers.
• Business Process Improvement: Develops and implements technologies to improve the performance of a business process and increase efficiency and effectiveness.
• Vendor Management: Manages vendor relationships to maximize value to the business.
• Technical Standards: Contributes to the development of standards and recommends changes to systems/applications. Provides technical and business expertise.
• Staff Resource Optimization: Identifies the roles, skills and knowledge required. Ensures staff has the resources and skills needed to support all work initiatives. Participates in IT workforce deployment activities.
• End User Training: Manages the development and delivery of training for internal IT users to ensure productive use of existing and new systems.
• Performs related duties and fulfills responsibilities as required.

• Bachelor's degree from an accredited college or university.
• Three (3) years of relevant technical and business experience, to include one or more business and technical processes.
• Applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility. Due to CJIS requirements related to system access, the following will result in being disqualified for this position: Felony Convictions, Felony Deferred Adjudication, Class A & B Misdemeanor Deferred Adjudication, Class B Misdemeanor Convictions, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and Family Violence Convictions.

Preferred Qualifications

• Five (5) years of experience in a technical/managerial role supporting enterprise applications within a large, complex, organization.
• Five (5) years of experience providing excellent support for IT customers.
• Five (5) years of experience supervising teams of developers during analysis, planning, development, implementation, and support of technical solutions.
• Five (5) years of experience in supervising employees.
• Proficiency in leading teams using Agile methodology.
• Proficiency in System Development Life Cycle processes and practices.
• Ability to manage a multi-million dollar budget and large project implementations.
• Valid Class "C" Texas Drivers License. 

The City of San Antonio, Texas is the 7th largest city in the United States, with a corporate boundary of 486 square miles, serving a population of 1.4 million residents. We are committed to excellence in the delivery of services to San Antonio residents and visitors. Core Values of Teamwork, Integrity, Innovation, and Professionalism are principles which define the culture of the 40 departments within our organization, which include Parks & Recreation, San Antonio International Airport, Development Services, Public Works, Convention Facilities, Building & Equipment Services, Libraries, and IT.